Your privacy on the Internet is very important to toutou. We are committed to maintaining the confidentiality of the personal information collected by us in order to allow you to enjoy playing online at toutou.
We take pride in providing the very best in online entertainment to our members. We recognise gaming as a form of entertainment and strive to provide our members with the best gaming experience online. As a reputable and responsible bookmaker, we want our members to be in the best position when they play with us. All our Customer Service Staff received awareness training on problem gambling issues. A small but important portion of our members may have difficulty controlling their gaming habits which may lead to adverse effects on their finances, career, family and society. We strongly encourage you to take some time to read through the important messages to be aware and take precaution of your gaming behaviour.
You must be at least 18 years or older to access our Website, and not considered a minor in the jurisdiction of your residence. It is illegal for anyone under the age of 18 years old to open an account or to place wagers on our Website and we take our responsibility in this regard very seriously.
If you are under 18 years of age, please do not play our games and exit our Website immediately. Please be informed that any wager (whether successful or pending) identified by us as placed by anyone under the age of 18 years old, will be cancelled or voided and the deposit refunded as soon as practicable. Those individuals will also be reported to the proper authorities.
The below are some reference sites for prevention of minors from accessing online gaming sites.
GUARD AGAINST PROBLEM GAMBLING
In order to provide you with the full range of services, we are sometimes required to collect information about you. The Policy covers the use of personal information that is collected when you use toutou. The Policy also gives you information about cookies.
From time to time you maybe asked to submit personal information about yourself (e.g. name, postal address, email address, membership number, telephone or mobile number, date of birth or payment details) in order to use the Services and the Site. Whenever you provide such personal information, we will treat that information in accordance with this Policy. When using your personal information we will act in accordance with current legislation and will aim to meet current best practice.
We may also monitor your use of this website. This may include monitoring how many times you visit, which pages you go to, and the originating domain name of a user's internet service provided. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
WHAT INFORMATION IS COLLECTED AND FOR WHAT PURPOSE
We strongly advise our members to monitor their playing behaviour regularly to see if they are playing excessively. Here is a quiz from Gamblers Anonymous to assess potential gambling problems.
If your answer is “Yes” to at least seven of these questions, you may be at risk of developing a gambling disorder. You can also take the test in its entirety at www.gamcare.org.uk/online_self_assessment.php.
We encourage you to seek family support and professional advice from any of the following organisations or drop us an email at email@example.com.
PLAYER PROTECTION TOOLS
The following player protection tools are available to toutou members. We strongly advise our members to use any of the following tools to assist them as and when necessary.
You may limit the amount of funds to be deposited into your account on a daily/7days/30days’ basis. This limit can be set through your toutou account by clicking on My Account > Profile > Account Settings> Responsible Gaming > and by clicking the “Apply” button. Once the limit has been set, it will take effect immediately. Any increase of the limit set is not allowed for a minimum of seven (7) days from the latest time stamp indicated; if thirty (30) days period has been applied, any increase of the limit set is not allowed for a minimum of thirty (30) days form the latest time stamp indicted.
Nevertheless, if you wish to reduce your deposit limit, you can proceed immediately without any minimum wait. Please note that you will be excluded from depositing any funds when your deposit limit is set to zero (0).
You may set a transactional limit on your toutou account by contacting our customer support department firstname.lastname@example.org.
Transactional Limit is also available on the following toutou products (where applicable):
Once a limit is set, you will be able to bet up to the maximum requested value on the applicable product(s) per transaction. Any increase of the limit set is not allowed for a minimum of seven (7) days from the latest time stamp indicated.
If you wish to reduce further your previous limit, you can request without any minimum wait by contacting our customers support department at email@example.com.
Any requested limit applies to all available toutou products, unless otherwise specifically requested, and takes effect upon receipt of a confirmation email from us regarding your request.
Please note that you will be excluded from any betting in, or transfer to, the applicable product(s) when your limit is set to zero (0).
We take reasonable steps to ensure you do not receive any marketing material during the exclusion period. It may take up to two (2) business days from the date of application of the Player Protection Tool, on your toutou account, for any marketing material to cease.
If you have/had account exclusions or restrictions placed with any other gambling operator(s) and/or service provider(s), it does not automatically apply to toutou.
toutou reserves the right to extend the application period of any Player Protection Tool on a member at its sole discretion.
If you need any assistance regarding our Responsible Gaming Policy, you may drop us an email firstname.lastname@example.org or kindly contact our friendly Customer Service Officers.