Responsible Gaming

Your privacy on the Internet is very important to toutou. We are committed to maintaining the confidentiality of the personal information collected by us in order to allow you to enjoy playing online at toutou.

We take pride in providing the very best in online entertainment to our members. We recognise gaming as a form of entertainment and strive to provide our members with the best gaming experience online. As a reputable and responsible bookmaker, we want our members to be in the best position when they play with us. All our Customer Service Staff received awareness training on problem gambling issues. A small but important portion of our members may have difficulty controlling their gaming habits which may lead to adverse effects on their finances, career, family and society. We strongly encourage you to take some time to read through the important messages to be aware and take precaution of your gaming behaviour.
 

You must be at least 18 years or older to access our Website, and not considered a minor in the jurisdiction of your residence. It is illegal for anyone under the age of 18 years old to open an account or to place wagers on our Website and we take our responsibility in this regard very seriously.

If you are under 18 years of age, please do not play our games and exit our Website immediately. Please be informed that any wager (whether successful or pending) identified by us as placed by anyone under the age of 18 years old, will be cancelled or voided and the deposit refunded as soon as practicable. Those individuals will also be reported to the proper authorities.

The below are some reference sites for prevention of minors from accessing online gaming sites.


GUARD AGAINST PROBLEM GAMBLING


 

This website is brought to you by toutou. We take the privacy of our website users very seriously. We want our services to be safe and enjoyable environments for our audience. We ask that you read this Privacy Policy ("the Policy") carefully as it contains certain information about how we will use your personal data.

In order to provide you with the full range of services, we are sometimes required to collect information about you. The Policy covers the use of personal information that is collected when you use toutou. The Policy also gives you information about cookies.

From time to time you maybe asked to submit personal information about yourself (e.g. name, postal address, email address, membership number, telephone or mobile number, date of birth or payment details) in order to use the Services and the Site. Whenever you provide such personal information, we will treat that information in accordance with this Policy. When using your personal information we will act in accordance with current legislation and will aim to meet current best practice.

We may also monitor your use of this website. This may include monitoring how many times you visit, which pages you go to, and the originating domain name of a user's internet service provided. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

 

WHAT INFORMATION IS COLLECTED AND FOR WHAT PURPOSE


 

We strongly advise our members to monitor their playing behaviour regularly to see if they are playing excessively. Here is a quiz from Gamblers Anonymous to assess potential gambling problems.

  • Did you ever lose time from work due to gambling?
  • Has gambling ever made your home life unhappy?
  • Did gambling affect your reputation?
  • Have you ever felt remorse after gambling?
  • Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
  • Did gambling cause a decrease in your ambition or efficiency?
  • After losing did you feel you must return as soon as possible and win back your losses?
  • After a win did you have a strong urge to return and win more?
  • Did you often gamble until your last dollar was gone?
  • Did you ever borrow to finance your gambling?
  • Have you ever sold anything to finance gambling?
  • Were you reluctant to use "gambling money" for normal expenditures?
  • Did gambling make you careless of the welfare of yourself or your family?
  • Did you ever gamble longer than you had planned?
  • Have you ever gambled to escape worry or trouble?
  • Have you ever committed, or considered committing, an illegal act to finance gambling?
  • Did gambling cause you to have difficulty in sleeping?
  • Do arguments, disappointments or frustrations create within you an urge to gamble?
  • Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
  • Have you ever considered self destruction or suicide as a result of your gambling?

If your answer is “Yes” to at least seven of these questions, you may be at risk of developing a gambling disorder. You can also take the test in its entirety at www.gamcare.org.uk/online_self_assessment.php.

We encourage you to seek family support and professional advice from any of the following organisations or drop us an email at cs@toutou.com.

 

PLAYER PROTECTION TOOLS


The following player protection tools are available to toutou members. We strongly advise our members to use any of the following tools to assist them as and when necessary.

  • Self Exclusion 
    For your own protection, you can request to be excluded from using toutou’s products and services. When you request self-exclusion, you will not be allowed to place any bets with toutou and lifting of the self-exclusion request will not be possible. You can make a self-exclusion request at any time, as follows: 
     
    • If you are using our Website, once you have logged in to your account, through a request on the Responsible Gaming page, under ‘My Account’, ‘Profile’, and then ‘Account Settings’
    • If you are using our mobile site, through a request on the main page once logged in selecting ‘My Account’ and then ‘Responsible Gaming’
    • At any time by email to cs@toutou.com.
    • At any time directly through our Customer Care Team
    • Self-exclusion from toutou can be made for 6 months. You can also request permanent exclusion from toutou.
       
    Where we receive a request for self-exclusion, we will permanently block your account for the period of time requested (the minimum period being 6 months). However, you will have a period of 7 days to access your account and withdraw any remaining funds. After the 7 days, you will have no further access to your account. Any request from you to lift the self-exclusion request during a self-exclusion period will not be considered. 

    Please note:
     
    • All self-exclusions and time outs are irreversible for the duration of the specified time;
    • Any new accounts you attempt to open during the self-exclusion period will be blocked as soon as detected;
    • We will take all reasonable measures to make sure you do not receive any promotional material;
    • if you have self-excluded with any other gambling operator(s) and/or service provider(s), it does not automatically apply to toutou.
       
  • Self-Exclusion Via Our Website 
    To request self-exclusion on our Website, you should select the option for self-exclusion on the Responsible Gaming page, under ‘My Account’, ‘Profile’, and then ‘Account Settings’. You will need to acknowledge your request for self-exclusion, by clicking the Apply button. Once you have selected the self-exclusion option and clicked Apply, you will receive a pop up message with your request. To confirm you wish to be self-excluded for a period of six months, you must click ‘YES’ on the pop up message. Following a self-exclusion request, you should withdraw all remaining funds in your account within 7 days.
     
  • Self-Exclusion Via Mobile Site 
    To request self-exclusion, you need to ‘Log In’ into your account from the main page of the mobile website. Select ‘My Account’ and then the ‘Responsible Gaming’ icon and you will be re-directed to a page where you can select the option for self-exclusion. You will need to acknowledge your request for self-exclusion, by clicking the ‘Apply’ button. Once you have clicked the Apply button, you will receive a pop up message with confirmation of your request. To confirm you wish to be self-excluded for the duration selected, you must click ‘OKAY’ on the pop up message. Following a self-exclusion request, you should withdraw all remaining funds in your account within 7 days.
     
  • Self-Exclusion Via Email or Customer Care Team 
    To request self-exclusion through our Customer Care Team, you can:
     
    • Email our Customer Care Team at cs@toutou.com or
    • Request self-exclusion via our live chat service.

    If you request self-exclusion by email or Live Chat, an email confirmation will be sent to you with confirmation of your self-exclusion request.

    Following a self-exclusion request, you should withdraw all remaining funds in your account within 7 days. 
     
  • Account Re-Activation 

    Following a period of self-exclusion, your account will remain blocked until such time as you take steps to request re-activation of your account.  If you want to return to play on toutou, you can email cs@toutou.com or contact our Customer Care Team at any time after your self-exclusion period has expired.

    You should also consider installing GamBlock, a software application that will block your computer’s access to internet gaming websites.

    We also strongly recommend that you no longer ‘follow’ or ‘like’ accounts and/or pages linked to toutou or similar gaming operators on Facebook, Twitter and other social media 
     
  • 7 Days Cooling Off Period 

    If at any stage you become concerned about your gaming behaviour, we offer a ‘Cooling Off Period’. This allows you to restrict your access to our services for a shorter period of time than self-exclusion. You may send an email to opt for a 7 days minimum ‘Cooling Off’ exclusion period. toutou reserves the right to exclude a player for a longer period of time at our discretion. 

    To request a Cooling Off Period, please send an email to cs@toutou.com.
     
  • Deposit Limit 

    You may limit the amount of funds to be deposited into your account on a daily/7days/30days’ basis. This limit can be set through your toutou account by clicking on My Account > Profile > Account Settings> Responsible Gaming > and by clicking the “Apply” button. Once the limit has been set, it will take effect immediately. Any increase of the limit set is not allowed for a minimum of seven (7) days from the latest time stamp indicated; if thirty (30) days period has been applied, any increase of the limit set is not allowed for a minimum of thirty (30) days form the latest time stamp indicted.

    Nevertheless, if you wish to reduce your deposit limit, you can proceed immediately without any minimum wait. Please note that you will be excluded from depositing any funds when your deposit limit is set to zero (0).

  • Transactional Bet Limit

    You may set a transactional limit on your toutou account by contacting our customer support department atcs@toutou.com.

    Transactional Limit is also available on the following toutou products (where applicable):

    • Sportsbook
    • Live Casino
    • Casino
    • Lottery

    Once a limit is set, you will be able to bet up to the maximum requested value on the applicable product(s) per transaction. Any increase of the limit set is not allowed for a minimum of seven (7) days from the latest time stamp indicated.

    If you wish to reduce further your previous limit, you can request without any minimum wait by contacting our customers support department at cs@toutou.com.

    Any requested limit applies to all available toutou products, unless otherwise specifically requested, and takes effect upon receipt of a confirmation email from us regarding your request.

    Please note that you will be excluded from any betting in, or transfer to, the applicable product(s) when your limit is set to zero (0).

  • Marketing

    We take reasonable steps to ensure you do not receive any marketing material during the exclusion period. It may take up to two (2) business days from the date of application of the Player Protection Tool, on your toutou account, for any marketing material to cease.

If you have/had account exclusions or restrictions placed with any other gambling operator(s) and/or service provider(s), it does not automatically apply to toutou.

toutou reserves the right to extend the application period of any Player Protection Tool on a member at its sole discretion.

If you need any assistance regarding our Responsible Gaming Policy, you may drop us an email cs@toutou.com or kindly contact our friendly Customer Service Officers.